Category:Employment> Management>

Heading:Supervisor, Customer Care
Description:Client Reference Code: 226709-1 Spectrum (Charter Communications) is seeking a Supervisor for our Customer Care Call Center in Syracuse, NY. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position. Purpose: Supervise a team of service associates, be responsible for customer service training and provide ways to help achieve team goals and productivity. Essential Job Functions: Responsible for customer service training, coaching, development, and motivation in achieving goals as well as documenting progress in performance objectives. Responsible for achieving team productivity and quality metrics as well as other key performance measures to meet department and company objectives. Develop a high performance team of inbound service associates. Work with Human Resources to recruit, hire, interview and select service associates as needed.
Employment Type:Full Time
Job Title:Supervisor
Employee Type:Full Time
QD ID:164148811

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